sistem Casino & Sportsbook Terms

We at sistem set out our terms of service to clarify how our platform operates, what we require from account holders, and how disputes are resolved. When you register on sistem, you agree to these terms and our jurisdiction-restricted access policy.

Our service covers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, and others), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Deposits are accepted via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer through mobile banking, local payment, online payment, or e-wallet.

This page explains account eligibility, deposit and withdrawal conditions, bonus terms, prohibited activity, and how we handle disputes on sistem.

Account opening and eligibility

Who can open an account on sistem

We welcome account applications from users in supported jurisdictions where online gaming is lawful. During registration on sistem, you must provide accurate personal information: full name, date of birth, email address, and phone number. You must be of legal age in your jurisdiction to use our service.

Before you can deposit or withdraw, we conduct KYC (know-your-customer) verification. You'll upload a government-issued photo ID and a selfie. We verify the documents match and that you are the account holder. This process typically completes within hours during business days.

We reserve the right to decline an application or close an account if we detect fraudulent information, duplicate accounts, or breach of our terms. If your application is rejected, we'll notify you by email.

Deposits and account balance on sistem

Once verified, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer. We do not charge deposit fees—your full amount is credited to your sistem account. Deposits settle instantly, and your balance updates immediately.

Your account balance is denominated in Indonesian Rupiah (IDR). Funds in your sistem balance remain yours and can be withdrawn at any time, subject to our standard verification process for withdrawals.

We do not offer credit, overdrafts, or negative balances. Your wagers are limited to your available balance. If your balance is insufficient for a bet, the bet is rejected automatically.

Withdrawals and account closure

To withdraw funds from your sistem account, go to your account settings and select your payment method. We verify the withdrawal request to prevent fraud—we confirm your identity and that the destination account is registered under your name. Processing times depend on your payment method: e-wallets (online payment, e-wallet, mobile banking, local payment) typically process within hours, while bank transfers may take one to two business days.

We may delay or decline a withdrawal if we detect suspicious activity, if your account is under review, or if we require additional verification. We'll contact you to explain the delay and next steps.

You can close your sistem account anytime by submitting a closure request through account settings. Once closed, your remaining balance is available for withdrawal. Closed accounts cannot be reopened.

Our terms are designed to protect both the security of your account and the integrity of our platform.

Betting, prohibited activity, and disputes

Bonus terms on sistem

From time to time, we may offer deposit bonuses or promotional credits to new or existing account holders on sistem. Any bonus is subject to our current promotional terms, which we publish separately. Bonuses typically carry wagering requirements—you must bet the bonus amount a specified number of times before you can withdraw the bonus and any winnings associated with it.

We reserve the right to modify, suspend, or cancel any promotional offer without notice. Bonuses are non-transferable and apply only to the account holder who claimed them. If we detect abuse of a bonus—such as betting only on heavy favourites or placing offsetting bets on other platforms—we may forfeit the bonus and close your account.

Prohibited activity on sistem

We prohibit several types of activity on our sistem platform. You may not: use another person's account, share your login credentials, place bets on behalf of another user, engage in fraud or money laundering, use bots or automated tools to place bets, or attempt to manipulate odds or game outcomes.

Collusion—coordinating bets with other players to guarantee a win—is prohibited. Arbitrage betting (betting both sides of a market across different platforms to guarantee profit) is also not permitted on sistem.

If we detect prohibited activity, we will close your account, forfeit your balance, and report you to relevant authorities if required by law. We do not refund accounts closed due to breach of terms.

Jurisdiction and service availability

Our sistem service is available only in jurisdictions where online gaming is lawful. Users are responsible for verifying that their access and use of sistem comply with their own jurisdiction's laws. We do not offer our services in jurisdictions where online wagering is prohibited.

We monitor account location and may restrict access if we detect activity from a prohibited jurisdiction. If you relocate to a jurisdiction where our service is unavailable, your account may be suspended and your balance made available for withdrawal.

Services on sistem are available only where local law permits. We reserve the right to suspend or restrict access at any time if required by law or to protect our platform.

Dispute resolution and liability

If you have a dispute regarding a bet, a withdrawal, or your account on sistem, contact our support team. Provide details of the issue and any relevant transaction IDs or screenshots. We investigate disputes and respond within a reasonable timeframe—typically within days for standard issues.

Our live-dealer broadcasts are conducted by professional studios and are subject to technical conditions beyond our control. We are not liable for stream disruptions, delayed payouts due to technical fault, or game outcomes affected by technical error. However, we maintain records of all broadcasts and can review disputed rounds if needed.

To the extent permitted by law, sistem is provided "as is" without warranty. We are not liable for losses resulting from your use of our platform, technical failures, or third-party payment processor errors. Our total liability to you is limited to the amount you have deposited into your sistem account.

Changes to our terms

We may update these terms from time to time. If we make material changes, we will notify you by email at least ten days before the changes take effect. Your continued use of sistem after notification constitutes acceptance of the updated terms.

For current information on specific markets—Liga 1 betting during season, Piala AFF odds, or payment method updates for Jakarta, Surabaya, and other regions—check our support page or contact our team.

Our terms are in place to ensure a fair, secure, and lawful service on sistem. By creating an account, you acknowledge that you have read, understood, and agree to be bound by these terms. If you have questions about any aspect of our terms, contact our support team. Services are available only where local law permits.