sistem Casino & Sportsbook Data Care

This page describes what we collect when you use sistem and how we keep that data protected. We at sistem take your privacy seriously and operate under clear principles: we collect only what we need, we encrypt sensitive information, and we do not sell your data to third parties.

Our privacy practices apply to all users of our platform—whether you're accessing live-dealer tables, placing sportsbook bets on Liga 1 or Piala AFF, or playing slot games. This policy covers data collection, use, storage, and your rights regarding your information on sistem.

If you have questions about how we handle your data, contact our support team via in-app chat or email. We respond during business hours and can clarify any aspect of this policy.

What we collect and why

Account registration data on sistem

When you register on sistem, we collect your email address, phone number, full name, and date of birth. We use this information to create your account, verify your identity during KYC, and contact you about account activity or service updates.

We also collect your chosen password. We do not store passwords in plain text; instead, we hash them using industry-standard encryption so that even our staff cannot see your password. If you forget your password, we send a reset link to your registered email.

Payment and verification data

To deposit funds on sistem, you provide payment details—your bank account number, e-wallet ID (for DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet), or other payment method. We encrypt this information and store it securely. We use it only to process your deposits and withdrawals.

During KYC verification, we collect a photo of your ID and a selfie. We use these to confirm your identity matches your account details. We store these images securely and delete them after verification is complete, unless we are required by law to retain them.

We do not share your payment details with third parties except the payment processors necessary to complete your transaction. For example, when you deposit via mobile banking, we share only the amount and transaction ID with local payment's system—not your full banking details.

Betting and activity data

We record every bet you place on sistem—the game, amount, outcome, and timestamp. We use this data to settle your bets, calculate your balance, and detect fraud. Your betting history is visible in your account dashboard so you can review your activity anytime.

We also log your login times, device type (Android, iOS, web), and IP address. This helps us identify unauthorised access attempts and secure your account. If we detect unusual activity—such as login from a new country or multiple failed password attempts—we may lock your account temporarily and ask you to verify your identity.

Cookies and tracking

Our sistem platform uses cookies to keep you logged in, remember your preferences, and track how you use the site. These are session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year). We use them to improve your experience, not to track you across other websites.

We do not use third-party tracking pixels or analytics that follow you outside sistem. Our analytics are internal only—we measure page load times, feature usage, and error rates to improve our platform.

How we protect and share your data

Data security on sistem

We encrypt all data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. Our servers are located in secure data centres with physical access controls, backup power, and fire suppression. We perform regular security audits and penetration testing to identify vulnerabilities.

We require two-factor authentication for account access. When you enable it, a second code is needed to log in, even if someone has your password. We recommend enabling this feature in your account settings.

If we discover a data breach, we notify affected users within the timeframe required by law. We also notify relevant authorities and take steps to prevent future incidents.

Third-party processors and data sharing

We share your data with third parties only when necessary to provide our service. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive only the information needed to process your transaction. Our hosting provider stores our servers but does not access your personal data.

We do not sell your data to advertisers, data brokers, or marketing companies. We do not share your betting history or account balance with anyone outside sistem except where required by law—for example, if a court orders us to disclose information for a legal investigation.

Our servers may sit outside your jurisdiction. By using sistem, you consent to your data being stored and processed internationally. We apply the same security standards regardless of server location.

Your data on sistem is encrypted, access-controlled, and shared only with processors necessary to run our platform.

Your rights regarding your data

You have the right to access your data on sistem. Log into your account and view your profile, betting history, and transaction records anytime. You can also request a full data export by contacting our support team.

You can update your account details—email, phone, name—through your account settings. If you want to delete your account, contact support. We delete your personal data within 30 days, though we may retain betting records and transaction history as required by law or for fraud prevention.

If you believe we have mishandled your data, you can file a complaint with your local data protection authority. We also welcome direct complaints to our support team, which we investigate and respond to within 14 days.

Data retention and jurisdiction

We retain your account data for as long as your account is active. After you close your account, we keep betting records and transaction history for seven years to comply with financial regulations and prevent fraud. Personal data like your name and email are deleted within 30 days unless we are required by law to retain them.

Our platform operates in Indonesia and other jurisdictions where our service is lawful. We comply with local data protection laws in each jurisdiction. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is protected under Indonesian law and our privacy policy.

We update this privacy policy periodically. We notify you of material changes via email or in-app notification. Your continued use of sistem after an update means you accept the new policy.

Contact and support

If you have questions about our privacy practices, contact our support team via in-app chat, email, or the help centre. We respond during business hours and can clarify how we handle your specific data.

For data access requests, deletion requests, or complaints, submit a ticket through your account or email our support address. Include your account email and a description of your request. We acknowledge receipt within 24 hours and respond fully within 14 days.

We at sistem remain committed to protecting your privacy and operating transparently. Your data is encrypted, access-controlled, and used only to provide our service and comply with law. Services are available only where local law permits.